If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. Sign the receipt and write today’s date and your case number (if you have one already). Heads-up: Downloadable content (DLC) can’t be used for proof of purchase for console or PC games.įor physical copies of Mac or PC games, we need a clear and legible photo from you that includes: Make sure to attach your images to your EA Help case so our team can access them. To take a screenshot of your computer screen, use your PC/Mac's screenshot function (PC: Ctrl + Print Screen Mac: Shift + Command + 3). If the images you provide us are edited or cropped in any way, we will ask you to get new ones.Īll desktop screenshots must also include your internet browser’s web address bar/page URL. Here’s what we'll need you to send us.Īll images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase.